unCare Operation Center
UnitySol Global Operations Center presents a new, comprehensive approach to network monitoring and customer support. It is a single point of contact for our customers, combining all the advantages of a network operations center (NOC) and service desk into one, well-functioning body.
UnitySol Global Operations Center presents a new, comprehensive approach to network monitoring and customer support. It is a single point of contact for our customers, combining all the advantages of a network operations center (NOC) and service desk into one, well-functioning body.
Framework
As a global service provider, Unity Solutions adopted ITIL-based service desk, which is based on best practices that allow us to deliver customized support while maintaining high operational efficiency. Driven by this framework we continuously improve our Network Operations Center and service desk communication both internally and externally. For our uCare Operations Center we created an agile approach to network monitoring services. This makes everything easy to customize in accordance with a particular client’s business needs.
Team
uCare Operations Center team is more than just a network operations center team. We believe in continuous improvement; our well-trained & certified experts also learn from continuous clients’ reviews and feedback. A client’s business impact is our team core focus area during providing support. At uCare Operations Center, our team is fully responsible for network monitoring, preventive maintenance, proactive client communication, collecting incident reports, and ticket management.
uCare Operations Center team escalate tickets as per ITIL Standards. Our escalation processes are automated to insure standard support delivery.
Oracle Database
MS SQL, DB2
Servers
UNIX, LINUX, WINDOWS
Workstations
UNIX, LINUX, WINDOWS
Network Devices
Routers, switches, firewalls, etc
Oracle Database
MS SQL, DB2
Servers
UNIX, LINUX, WINDOWS
Workstations
UNIX, LINUX, WINDOWS
Network Devices
Routers, switches, firewalls, etc
How will You Benefit from a Global Operations Center?
- Single point of contact makes communication easier and more efficient
- Monitoring of infrastructure availability and performance around the clock
- A wide range of monitoring services with deep network and IT environment insight
- Early detection of any potential threats with 100% uptime maintenance
- No additional costs associated with training and certifications of employees
- Comprehensive control of the IT environment, allowing you to make strategic decisions
- Increased security for your IT environment
- Full monthly and quarterly reports on the reliability and stability of your IT system and infrastructure
- Your IT staff can focus on more important or neglected activities/projects
