uCare Operation Center

uCare Operations Center is a proactive approach to monitoring IT infrastructure and customer support. It is a well-functional NOC and service desk to support our customers’ day-to-day support activities.

uCare Operations Center is monitored/supervised by our certified professionals to maintain our clients’ IT Infrastructure, Servers, Connected Devises, Operating Systems and Applications. They maintain and resolve reported issues with the consent of our clients. 

A single point of contact is much easier and more effective to report issues. Your team contact our contact center to report incidents, get information or ask even the simplest question. Our engineers will collect your team requirements, create tickets, and resolve the issues.  

Framework

As a global service provider, Unity Solutions adopted ITIL-based service desk, which is based on best practices that allow us to deliver customized support while maintaining high operational efficiency. Driven by this framework we continuously improve our Network Operations Center and service desk communication both internally and externally. For our uCare Operations Center we created an agile approach to network monitoring services. This makes everything easy to customize in accordance with a particular client’s business needs.

Team

uCare Operations Center team is more than just a network operations center team. We believe in continuous improvement; our well-trained & certified experts also learn from continuous clients’ reviews and feedback. A client’s business impact is our team core focus area during providing support. At uCare Operations Center, our team is fully responsible for network monitoring, preventive maintenance, proactive client communication, collecting incident reports, and ticket management.

uCare Operations Center team escalate tickets as per ITIL Standards. Our escalation processes are automated to insure standard support delivery.