uCare Help Desk

Without IT, successful businesses operations are a myth and without IT support it is a dream.

Unity Solutions is the first point of contact for your staff and customers when they need technical support. We manage their technical issues, resolve their problems, and escalate for required support in time. Our support team help your staff to rectify issues and minimize its business impact.

Your success secrets.

We understand your IT environment and can resolve issues for you.

We understand your IT environment during the onboarding process and design a custom support strategy to address your staff & clients support calls.

  • Service desk outsourcing is our core business. We ensure our skills, tools, and best practices are up to date to manage tickets and resolve issues more quickly and accurately.
  • Our technical support engineers ensure that your callers always get professional help and attention on each call.
  • We ensure business continuity with our 24/7 service desk support services.

We understand your business environment and support it.

“Help” is our middle name, and we are committed to giving you a good return on investment. We help you to reduce help desk costs, improved productivity, increased IT capacity, reducing your IT budget for bigger and better things? Oh yes … now we’re talking.

  • We believe, don’t bill items which you don’t use. Our pricing model is flexible to support your business that can be scaled up – or even down – as you grow.
  • Our resource pool selection criteria for your business needs are very specific. Your issues are addressed by our relevant support engineers to get them resolved in the given time.
  • Our support engineers are highly qualified and trained to address your issues to achieve and maintain your satisfaction. Happy clients are our success stories.

We provide in-time, right-sized support that helps to grow your business.

Because we deliver outsourced help desk services that are right-sized for your call volumes, customer needs, business goals and more, we give you the flexibility you need to scale your business without sacrificing your users’ IT support desk experience.

  • Our continuous improvement process makes sure we’re not only accountable, but always getting better to achieve your satisfaction.
  • Our customized reporting ensures full transparency, especially if your organization operates in regulated industries that must maintain compliance with HIPAA, PCI, SOX and other regulations.

We navigate M&As and spinoffs nimbly, with a clear roadmap for providing seamless transitions.